Shipping Policy

At Petdoma Store, we are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

• United States: 5–12 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 7–15 business days
• Other countries: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or peak holiday seasons.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method. Free shipping promotions may be available on eligible orders.

Tracking Orders

If tracking is available, you will receive a tracking number by email once your order has been shipped. Please allow 24–48 hours for tracking information to update.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: petdomallc789@gmail.com